GIFT CERTIFICATE REDEMPTION GUIDE
WHERE CAN I REDEEM MY GIFT CERTIFICATE?
- Your gift certificate is valid at the hotel specified on the voucher.
- Monetary gift certificates are valid at all Rocco Forte Hotels except Hotel Astoria.
- Monetary certificates in Euros may be redeemed in the UK, and certificates in Sterling in our European hotels; your chosen hotel will confirm the exchange rate.
HOW DO I REDEEM MY CERTIFICATE?
- Simply contact your chosen or the specified hotel by email, phone or in person.
- You’ll need to book in advance, mentioning your certificate reference number, and present your original certificate when you arrive. Enjoy your experience!
TERMS AND CONDITIONS
- Each gift certificate has a unique ID code and may only be redeemed once.
- It can’t be exchanged for currency, replaced if lost, transferred or refunded.
- All experiences are subject to availability and cancelling within 24 hours of arrival voids your certificate.
- We will require your credit card details during your stay as a guarantee. These terms may change.
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