Delivery Information
Collection
- Please allow a minimum of 24 hours for our team to prepare your order
- Please bring gift voucher confirmation number when collecting from the hotel
By Post
Gift Certificates:
Gift Cards:
Gift vouchers ordered before 12 noon will be issued and dispatched on the same (working) day. Gift vouchers ordered after 12 noon, will be issued and dispatched on the following (working) day.
Working days are Monday to Friday of any week excluding any public or bank holidays. If a gift voucher is ordered after 12 noon on a Friday, it will be issued and dispatched on the following Monday.
First Class Post does not guarantee next day delivery. Please allow seven (7) days for UK delivery during peak postal time.
Postage
- Email - Free of charge
- UK First Class - £8.39
- UK Special Delivery - £14.51
- Airmail - £9.77
- International Signed-for - £16.01
- Storybook - Tracked UK Delivery - £3.00
- Storybook - Tracked non-UK delivery - £9.00
By Email
Email vouchers are dispatched immediately after purchase free of charge. An automatic email with a gift voucher link will be sent as soon as the transaction is completed. This can be sent to either the purchaser or the recipient.
Story Books
Our Families R Forte story books are delivered in a protective board envelope. Please note they are not delivered in the SK Chase gift box.
Story books ordered before 12 noon will be issued and dispatched on the same (working) day; orders received after 12 noon will be issued and dispatched on the next (working) day. Working days are Monday to Friday of any week excluding any public or bank holidays. Books ordered after 12 noon on a Friday will be issued and dispatched on the following Monday.
Books are dispatched via a tracked delivery service. Allow 2-3 days for UK delivery, 5 days for Europe and USA and up to 2 weeks for the rest of the world. If no one is present when a delivery attempt is made a card will be left so arrangements can be made for collection or an alternative delivery time with the local postal service.